Products with any material made from a protected species under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (“CITES”) are considered as final sale and cannot be returned for exchange or refund.
Online Return Policy
We want you to be completely happy with your order. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return of the merchandise.
EXTENDED RETURNS PERIOD
Please note that purchases made between November 7th and December 8th, 2024, must be returned by January 8th, 2025.
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IN FOUR SIMPLE STEPS
The Refund
Every unused returned product approved will be reimbursed, in the same currency and through the same payment method used for purchase. A quality assessment for every returned item will be performed by our watchmaking experts. Products not meeting the return policy requirements will be refused and returned back to the customer. You will be notified via e-mail on the status of your return. No exchanges and returns for personalized items or products with any material made from a protected species under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (“CITES”).
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