TAG HEUER

ONLINE RETURNS

Online Return Policy

We want you to be completely happy with your order. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return of the merchandise.

TAG HEUER HOLIDAY SEASON

EXTENDED RETURNS PERIOD

Please note that purchases made between November 7th and December 8th, 2024, must be returned by January 8th, 2025.



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Complimentary, Easy and Convenient

Within 30 days

Item in perfect & sellable condition, with original packaging

IN FOUR SIMPLE STEPS

Go to “Returns Portal” to create your return. If you require assistance to create your return, please contact our Customer Service.

Create you return

Schedule your pick-up or drop-off with DHL EXPRESS following the steps in the return’s portal of Global-e, our fulfilment service provider, and print return label, note and commercial invoice.

Place the unused product in the original packaging. Do not forget to include the “return note” and warranty card.

Seal the outer box and apply the printed return label. Transmit to carrier with commercial invoice.

The Refund

Every unused returned product approved will be reimbursed, in the same currency and through the same payment method used for purchase. A quality assessment for every returned item will be performed by our watchmaking experts. Products not meeting the return policy requirements will be refused and returned back to the customer. You will be notified via e-mail on the status of your return.

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